Michael Fishman's Blog

An experience many years ago demonstrated to me clearly that the best way to experience the appreciation of a brand for its customers is to watch what they do and how they do it when they make a mistake.  In that case, without me asking, it was Disney in a stunning display of pro-active over-delivery [...]

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It’s June 20th and I’m on the blog . . . to stay.    I’ll be offering up thoughts and comments here once a week, if not more, so I hope you’ll come back again and again. The first half of 2009 has been a wild ride . . . for the historic economic and political events in the [...]

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